Returns and Refunds Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need your order number or proof of purchase.

To initiate a return, please contact us at  7sakuraart@gmail.com
Please note: The return address will be provided once you contact us.

By requesting a return, you acknowledge that you are responsible for ensuring the item is returned to us in its original condition. We strongly recommend using a tracked shipping method, as we cannot be held responsible for items lost in transit. Return shipping costs are the buyer’s responsibility and are non-refundable. Only the original order amount will be refunded if the return is approved.

Refunds

Refunds are not automatically guaranteed. Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at 7sakuraart@gmail.com

Non-returnable Items

Please note that the following items are non-returnable:

• Customisable or personalised products

• Items fulfilled via our print-on-demand partners (e.g., mugs, tote bags, and clothing)

• Sale items
  

If you're unsure whether your item is eligible for return, feel free to contact us for clarification.

Damaged or Incorrect Items

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We will do our best to resolve the issue promptly.